Products by Interactive Intelligence

A communications platform should make your contact center a service powerhouse. But power requires flexibility — and innovation — for the multi-channel agility you need to respond to customer demands. Customer Interaction Center (CIC) gives your contact center a single IP communications...

Interaction Process Automation™ (IPA) restores control over your business processes and creates visibility into your operations as it automates. IPA keeps track of work, progress, people, skills, qualifications, availability, and resources. IPA optimizes processes by automatically prioritizing and...

The AcroSoft Content Management and WorkFlow solution from Interactive Intelligence allows insurance organizations to create, manage, and distribute content instantaneously throughout their enterprise. The AcroSoft solution provides a comprehensive view of organized files and documents, as well as...

Unified business communications for the contact center A communications platform should make your contact center a service powerhouse. But power requires flexibility — and innovation — for the multi-channel agility you need to respond to customer demands. Customer Interaction Center (CIC)...

Unified business communications for the enterprise Success in business these days takes more than the telephone and traditional PBX equipment. It requires IP telephony solutions to support voice over IP (VoIP), open standards like SIP, mobile workers and the unified voice and data communications...

In the Business World… Processes are what make organizations tick. Some processes are horizontal (apply to all-types of organizations) and some are vertical (industry‐specific) in nature. In most cases, how well an organization implements and executes its key business processes play a huge role in...

Instant access to folder contents and information is available throughboth a desktop application and a web-based application, allowing agents and other outside users to view documents from the field or the office. The applications are interchangeable, allowing organizations to decide which solution...