Insurance&Tech_TLB_12.12.19

Communications-Based Process Automation

Available from Interactive Intelligence

In the Business World…
Processes are what make organizations tick. Some processes are horizontal (apply to all-types of organizations) and some are vertical (industry‐specific) in nature. In most cases, how well an organization implements and executes its key business processes play a huge role in determining its overall success.
While various types of process automation and management solutions have been around for years, they’ve all had three strikes against them - they’re complex, expensive, and they don’t do a good job of involving people.

Even more than the complexity and the expense, current solutions often sidestep the integration of people into the process, as they are not connected to the organization’s communications systems. At best, they overload your people with e‐mail, instead of getting to the heart of how the entire business process, people and interactions included, could be optimized for efficiency, end to end.

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