TL_2.1.18

AcroSoft Content Management & Workflow

Available from Interactive Intelligence

The AcroSoft Content Management and WorkFlow solution from Interactive Intelligence allows insurance organizations to create, manage, and distribute content instantaneously throughout their enterprise. The AcroSoft solution provides a comprehensive view of organized files and documents, as well as workflow notification and diaries. Stand-alone, working in tandem with other systems, or seamlessly interfaced into an administration application, AcroSoft provides the perfect complement to data and business processing.

Within AcroSoft, users are able to manipulate and manage document and folder views using an assortment of features and functions. Instant access to folder contents and information is all available via the internet, allowing agents and other outside users to view files from anywhere. With the ability to secure features and particular folders, insurance companies and their insureds are protected, while still allowing access to those who need it.

The AcroSoft rules-based workflow engine allows users to create workflow processes that will automatically deliver notifications to the correct user inbox at any given time. Extended capabilities within workflow include the ability to terminate and re-initiate workflow, suspend the process for a period of time, return to a previous step, push to another workflow process as needed, as well as parallel workflow processing. With automated workflows workflow history is saved and can be mined using a variety of tools.

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