Interaction Process Automation™
Available from Interactive Intelligence
Interaction Process Automation™ (IPA) restores control over your business processes and creates visibility into your operations as it automates. IPA keeps track of work, progress, people, skills, qualifications, availability, and resources. IPA optimizes processes by automatically prioritizing and routing work to the best qualified and available worker – regardless of location – for timely completion. IPA knows who and where those people are and delivers the work to them. Say goodbye to delays and chaos and hello to efficiency and manageability.