A communications platform should make your contact center a service powerhouse. But power requires flexibility — and innovation — for the multi-channel agility you need to respond to customer demands.
Customer Interaction Center (CIC) gives your contact center a single IP communications platform, offered on-premise or as a hosted service, that's both innovative and agile. Our contact center solution is innovative in its all-in-one, open standards architecture for multi-channel interactions as well as SIP and VoIP. Agile in its unified application suite for every aspect of the customer experience. And complete… in that you get everything required in a contact center solution to improve performance throughout your operation.
CIC is a powerful application for managing phone calls, web chats, faxes and email, for all of your business users, agents and, supervisors. Workforce performance and customer service will reach levels you never thought possible with features that bridge the gap between location and technology, allowing you to take advantage of every aspect of unified communications and interaction management.