White Papers for Insurance Technology and Administration Software

• This MGA could make its simple processes totally digitized

  The objective of the transformation was to create a simple system landscape with least overheads. Using Macaw, it was possible to get all processes under one umbrella of connected and multi-channel components on a cloud-based platform.

• Cybersecurity & Innovation: Keeping Pace in 2023

  Overview: This guide identifies the cybersecurity risks associated with rapid innovation and the best practices insurers can adopt to continue to innovate securely. Whether developing your technology in-house or working with third-party vendors, this guide offers 14 steps to reach your potential...

• Futures Trading – What is it?

  Basic components of futures trading and why you may want to consider adding futures to your investment or trading plan

• Get One Step Closer to Zero Defect Loans eBook

  The concept of zero-defects is challenging to achieve, and even Fannie Mae does not evaluate lenders by a zero-defect-rate standard. Instead, Fannie Mae expects lenders to set defect rate targets as reasonably low as possible based on formal cost-benefit analysis and demonstrate to Fannie Mae...

• Monitoring Widely Distributed Environments Without Losing Focus

  While standard industry monitoring was fine when the world was simpler and managed in siloed environments, the world has changed. Monitoring widely distributed environments can be a challenge but it doesn’t have to be. Learn how: Traditional systems management are insufficient and have major...

• REVAMPING YOUR HR DOCUMENT MANAGEMENT TO COMPLY WITH COVID-19 VACCINATION REQUIREMENTS

  With the robust framework of DynaFile’s scan to cloud HR document management solution, your organization can overcome these hurdles and leverage the power of instant and secure reporting that provides actionable insights.

• Turning Points

  We're not sure why, but we seem to be pretty big on theories around here. One of them is that it's only on rare occasions that we're acutely aware of historic moments. They often blow right by us without impressing us with their significance. Then we read some later accounts of those things and...

• Business Process Outsourcing: Connecting unparalleled industry expertise with world-class technology

  Seibels offers a full suite of business process outsourcing solutions to the P&C insurance industry, designed to help you adapt quickly to market changes, maximize opportunities, and improve efficiencies at a managed cost. By focusing on core business activities, carriers and MGAs can grow their...

• Intelligent Automation: Capturing the Unicorn

  This eBook explains how to incorporate a new approach into your document process management strategy. It outlines the scenarios where the technologies and products fit best, how to include them in your multi-year roadmap, how best to service and govern them, and how best to try before you buy...

• HPS: Your Solution to Attract and Retain Clients

  Learn how HPS helps your clients save money and simplifies the healthcare experience for their employees, as well as get insight into how easy it is to quote a group and work with HPS.

• The Four Foundations of Scalability

  How to evaluate a cloud-based core systems provider for optimal scalability.

• Fighting the Good Fight

  PROTECTING CONSUMERS & DELIVERING ON CUSTOMER EXPERIENCE IN THE AGE OF FRAUD

• Unleashing the Value of Data with DRC Analytics

  Analytics inform decisions about investment, gauge the success of sales and marketing activities and streamline businesses to be leaner and more efficient. Across vertical markets, gaining insights into an organization’s own data and having the capacity to perform deep analytics on complicated...

• LA Metro Manages Discrimination, Harassment and Affirmative Action Cases with i-Sight

  The Office of Civil Rights at LA Metro handles discrimination and harassment cases filed by employees and members of the public who use the transportation system. The Office also handles affirmative action cases, reviewing and concurring on hiring to ensure the process is fair to people from...

• Transforming your Policies and Procedures into a Powerful Business Improvement System

  Too bad it often takes a crisis such as a failed project or regulatory sanction to remind organizations how important it is to have clear policies, procedures, and controls in place. CEOs, Managers — even Boards of Directors — are re-evaluating the roles policies and procedures play in their...

• The Age of Agile Solutions

  In conjunction with WatersTechnology, Eagle Investment Systems LLC, a leading provider of financial services technology and a subsidiary of BNY Mellon, published a white paper, The Age of Agile Solutions, based on a survey of senior-level professionals from global banks, asset managers, hedge...

• Standing Out in a Hyper-Competitive Market

  As a property and casualty (P&C) insurer, you’re well aware that you’re operating in a hyper-competitive market. You feel the pressure every day. Due to the similarity of product lines, market forces that drive down prices, and the constant need to keep up with the demands of agents, you’ve...

• Industry's first DOL ready Annuity Maintenance Platform (AMP)

  Annuity maintenance Platform (AMP) allows carriers to do in-force transactions – both Financial and Non-Financial. These include Withdrawals, Fund Transfers, Dollar Cost Averaging, Asset Re-balancing and changes in Name, Contact Details etc. With the recent DOL changes, AMP is continuing to grow...

• Bringing a Digital Distribution Solution to the Financial Institution Market

  In a crowded market segment, a Client needed to find a significant market differentiator for the on-line sale and delivery of personal insurance and non-insurance products that would also address the ongoing customer service requirements of individual consumers. The Client required a technology...

• Taming Your Workers' Compensation Compliance Challenges

  Compliance with workers’ compensation regulations has become a huge headache for many insurance companies, employers, and claims administrators. Keeping up with mandates is complex, especially since the requirements constantly change. It demands extensive time from staff to understand the...

• Venture Insurance Programs Success Story

  COMPANY CLOSE-UP Venture Insurance Programs is a full-service program administrator providing specialty coverage for Golf Clubs, Social Clubs, City Clubs, Resorts, Boutique Hotels, 4/5 Star Franchise Hotels, Hunting & Fishing Lodges, Plantations, and Golf or Hotel Management Companies. The...

• SMA Perspective on Claims for LTI

  This SMA Perspective is a summary of SMA’s ongoing research on transformation and modernization in insurance.

• Disruption in the Employee Benefits Market: An Opportunity for Enterprise Transformation?

  FINEOS believes insurers have an opportunity to leverage major market changes and stresses to take a pragmatic approach to process and technology change in the back office, enabling better customer service levels, more flexible product options and ultimately better brand presence with...

• Caching Data in a Distributed System

  Cached data is data that is proactively stored in working memory. This is usually done to speed up processing of individual system requests. An example of this data may be a list of states in the USA, a list of web pages in the application, or a list of valid account status code.

• Electronic Document Management: Capture the Benefits

  Today, it’s hardly a secret that EDMS (Electronic Document Management Systems) deliver significant monetary savings and numerous other advantages over the use and maintenance of hard copy records. Consequently, you can bet that any company or firm looking to expand profitability and viability...

• Socializing Dashboards – How to go Beyond Clicks & Analytics

  Analyzing data is no longer the only use for a dashboard. From motivation to accountability to LCDs in the lobby, this whitepaper discusses the different ways organizations can utilize dashboards, allowing them to communicate and engage a wider audience.

• CSAA Insurance Group: A Core Replacement Odyssey - A CEB TowerGroup Case Study

  CSAA Insurance Group: A Core Replacement Odyssey This CEB TowerGroup Case Study outlines the full life cycle of the policy administration replacement project at CSAA Insurance Group, which provides AAA-branded personal lines insurance to more than 17 million AAA members in 23 states. Find...

• Insurance All Channel Experience – An Introduction

  Organizations need to think about what constitutes a positive and memorable customer experience throughout an end-to-end customer journey, delighting customers from the moment they come into contact with the company or your product information, all the way through product selection, use of the...

• Architecture Matters in today's mobile solutions environment

  Today’s life and annuity illustration solutions need to be architected to be technology independent. Re-writing your illustration solutions every 5 years is not an answer. While it may be good for the solution provider, it is not a cost effective long-term solution for you the customer. Life...

• Predictive Analytics in Underwriting

  Virtually every aspect of the insurance business can benefit from an improved ability to predict the future. Whether actuaries desire to create more accurate pricing models, underwriters hope to make better underwriting decisions, marketing wants to improve campaign results or claims needs to...

• 12 Ways to Know If Your System Is Truly Adaptive

  Understand the importance of adaptive P&C insurance systems – and the 12 criteria required to be truly adaptive.

• One Policy System or Two?

  Guidelines for choosing between combined or separate policy systems for P&C commercial and personal lines

• Forrester Research: Evaluating Innovative I&O Solutions: Converged Application Performance Managemen

  IT complexity is the major underlying theme of the years to come for infrastructure and operations. I&O teams have attempted to abstract this complexity with virtualization, cloud computing and SaaS, and virtual data centers. These solutions all attempt to mask the inherent complexity of...

• Advantages of an Enterprise Web Portal for Professional Liability Insurance Companies

  Almost every insurance company today has a web site, many with a web presence going back ten years or more. Early web sites functioned as simple information portals aimed at improving the branding and awareness of the company, possibly allowing for forms downloading, such as an application, and...

• EDI Basics

  EDI stands for Electronic Data Interchange. It is simply the computer to computer exchange of business documents between companies. EDI documents use specific computer record formats that are based on widely accepted standards. However, each company may use the flexibility allowed by the...

• Economic Recovery: Leadership perspectives from the other side of the downturn

  Most experts agree the economy has turned the corner. With a soft recovery underway, Wipfli sat down with 13 leaders representing a range of industries—manufacturing and distribution, financial institutions, insurance, health care, and construction—to talk confidentially about their...

• Making Strategic and Wise Investments for Policy Administration & Other Systems

  By Deborah Smallwood, principal with the consultancy Strategy Meets Action (SMA). This research paper covers SMA's framework for the breadth of technology functions that an insurance company needs and how today's technology enables a range of options from one-vendor-for-each-function...

• Business Intelligence: Packaged vs. Custom?

  The compelling benefits of business intelligence have made it a top priority for insurance companies. But should property & casualty firms implement the traditional, custom BI solution or explore the packaged, off-the-shelf software option?

• Technology Business Services:Strategic Building Block for Innovation and Transformation

  The dramatic and fast-paced change in the global insurance industry over the last ten years shows no signs of slowing. From direct to consumer channels, increased regulatory changes, integration of mobility devices, economic disruptions, catastrophic events, new products and services,...

• Do you know your chemical footprint?

  Addressing domestic and global regulatory issues for chemicals along with having a chemical data management strategy are critical components to a complete risk management model in the industry. With the increase in regulations from agencies such as the Department of Homeland Security, it has...

• Consolidating and Automating Policy Administration and Underwriting

  Time and again, risk managers and underwriters experience a very real pain – the pain of using dozens to hundreds of different data sources (Excel spreadsheets, Access databases and paper) to perform policy administration, underwriting, and exposure tracking. And the pain continues when they try...