Calabrio
About Calabrio
Specialties include Call Center, Customer Interaction, VoIP, Call Recording, Quality Management, Workforce Management, Workforce Optimization, Speech Analytics, Performance Management
Competitors of Calabrio
NICE inContact, (NICE) a subsidiary of NICE CXone, powering the future of customer experiences with its leading Customer Experience (CX) AI Platform, provides businesses the means to transform contact centers into customer engagement powerhouses. Through its Enlighten AI suite, including Copilot... Read More
Teleformix Technologies is a leading developer of CRM/eCRM Enterprise-Class Software applications for the banking, insurance, financial services and marketing industries. Offering a comprehensive range of competitively priced software, Teleformix Technologies provides customized software... Read More
Products by Calabrio
By Calabrio
Calabrio Call Recording provides a solution to record all calls to meet regulatory or compliance requirements, for back office applications or to handle customer disputes. Calabrio makes the task of recording, archiving and retrieving 100% of calls more manageable. Organizations can choose to... Read more »
By Calabrio
Calabrio Quality Management makes it easy to capture the full agent and customer experience in your contact center - so you can monitor, evaluate, adjust and impact quality. With Calabrio Quality Management, you can review and assess the performance of individual agents and teams - with... Read more »
By Calabrio
Calabrio Workforce Management makes it easy for contact center managers to forecast accurately, develop schedules for multiple sites, track key performance indicators, and manage real-time adherence. Calabrio Workforce Management provides easy access to the information your schedulers need... Read more »
