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Calabrio

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605 Highway 169 North, Suite 800
Plymouth, MN 55441
About Calabrio
  • Calabrio provides call center workforce optimization software that’s easy to implement, use and maintain. Calabrio One™, a unique Web 2.0-based software suite, makes it easier to get call recording, quality management, workforce management, speech analytics, performance management and customer interaction working together for increased value. Solutions on more than 750,000 desktops.

    Specialties include Call Center, Customer Interaction, VoIP, Call Recording, Quality Management, Workforce Management, Workforce Optimization, Speech Analytics, Performance Management
Competitors of Calabrio

  • FAST

    FAST, which stands for "Flexible Architecture, Simplified Technology", is a privately-held company located in Iselin, NJ founded by the former leaders of NaviSys. Our team of passionate, experienced entrepreneurs focuses on solving the challenges our financial services clients face as they seek... Read More

  • Interactive Intelligence

    AcroSoft is the premier provider of Insurance Content Management® Solutions. We enable organizations to track and manage transactions from inception through completion. The system allows organizations to accurately track and analyze workloads, manage & enhance user productivity, and to serve...

  • Upstream Works Software Ltd.

    Upstream Works provides Omnichannel Contact Center software to increase agent success and enhance the customer experience. With seamless integration, an intuitive smart agent desktop and complete omnichannel customer interaction history, we enable full visibility and context of the customer...
Products by Calabrio

  • Call Recording

    Calabrio Call Recording provides a solution to record all calls to meet regulatory or compliance requirements, for back office applications or to handle customer disputes. Calabrio makes the task of recording, archiving and retrieving 100% of calls more manageable. Organizations can choose to... Read more

  • Quality Management

    Calabrio Quality Management makes it easy to capture the full agent and customer experience in your contact center - so you can monitor, evaluate, adjust and impact quality. With Calabrio Quality Management, you can review and assess the performance of individual agents and teams - with... Read more

  • Workforce Management

    Calabrio Workforce Management makes it easy for contact center managers to forecast accurately, develop schedules for multiple sites, track key performance indicators, and manage real-time adherence. Calabrio Workforce Management provides easy access to the information your schedulers need... Read more
Insurance&Tech_4.13.2018
NetRate Systems
Insurance&Tech_3:1_3/31/17
3:1
INFORM_Predictive 11.19.15