Insurance&Tech_TLB_12.12.19

Workforce Management

Available from Calabrio

Product Details

Calabrio Workforce Management makes it easy for contact center managers to forecast accurately, develop schedules for multiple sites, track key performance indicators, and manage real-time adherence.

Calabrio Workforce Management provides easy access to the information your schedulers need to staff with precision and make short or long-term adjustments. What’s more, Calabrio’s approach minimizes the time it takes to implement, learn and maintain the
software.

Calabrio Workforce Management provides web-based access to all product features. Managers, supervisors, agents and schedulers can access complete functionality from any location.

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