Available from Calabrio
Calabrio Workforce Management makes it easy for contact center managers to forecast accurately, develop schedules for multiple sites, track key performance indicators, and manage real-time adherence.
Calabrio Workforce Management provides easy access to the information your schedulers need to staff with precision and make short or long-term adjustments. What’s more, Calabrio’s approach minimizes the time it takes to implement, learn and maintain the
Calabrio Workforce Management provides web-based access to all product features. Managers, supervisors, agents and schedulers can access complete functionality from any location.