Available from Calabrio
Calabrio Quality Management makes it easy to capture the full agent and customer experience in your contact center - so you can monitor, evaluate, adjust and impact quality.
With Calabrio Quality Management, you can review and assess the performance of individual agents and teams - with minimal time and effort. You set business-driven parameters that automatically pinpoint and record only the calls that will provide the best insight into performance, making the most of each evaluator's time.
Calabrio Quality Management, built for reliability in IP-based environments, provides more recording architectures than any other option: desktop recording architecture, server-based recording architecture; and network-based recording.