Improving the customer experience is vitally important to building business in a modern, digital world. This white paper from analyst firm Strategy Meets Action (SMA) presents the firm's research and recommendations on achieving the Ultimate 360⁰ Insurance Experience for staff and customers, and...
Eliminating Barriers to Connectivity
The U.S. group and voluntary employee benefits market—currently valued at $27 billion to $35 billion in voluntary benefits premiums—is undergoing formidable change and is becoming more and more competitive. In fact, 83% of employers plan on offering...
CSAA Insurance Group: A Core Replacement Odyssey
This CEB TowerGroup Case Study outlines the full life cycle of the policy administration replacement project at CSAA Insurance Group, which provides AAA-branded personal lines insurance to more than 17 million AAA members in 23 states.
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