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CSAA Insurance Group: A Core Replacement Odyssey This CEB TowerGroup Case Study outlines the full life cycle of the policy administration replacement project at CSAA Insurance Group, which provides AAA-branded personal lines insurance to more than 17 million AAA members in 23 states. Find out how core system replacement has helped CSAA improve efficiency and customer service and reduce costs. Some key results outlined in the case study: •Over 1 million policies supported and growing •Single, flexible platform for all insurance products. •Enables rapid rate changes and other product enhancements. •Improved sales and service capabilities. •Enhanced infrastructure provides astounding system uptime. •Decreased cost per policy. •Decommissioning of legacy systems will result in significant savings. •Able to take regular systems upgrades from EIS Group.