What if you could increase customer satisfaction and shopping cart conversion by 30%?
What if you could reduce escalations to your contact center by 75%?
What if you could triple your customers’ use of self service?
InQuira for Web Self Service delivers just these kinds of benefits. InQuira transforms the self-service experience with a unique ability to understand the “real intent” of each question; deliver the most relevant, accurate answer possible; facilitate collaboration so that customers can share knowledge and ideas; and continuously learn to improve the self-service experience.