Customer Relationship Management (CRM) Consulting

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CSC's customer relationship management (CRM) solutions combines business consulting and technology to help businesses identify and manage customer segments, foster customer-satisfying behavior and implement customer-centric strategies, supporting processes and tools. CSC's CRM consulting services are intended to help companies to:

Meet their business objectives
Acquire new customers
Develop customers' long term value
Optimize and monitor the cost of marketing, sales, and customer services
Meet IT objectives
Ensure complete customer view
Optimize IT investments
Reduce implementation times

CSC's Enterprise CRM Strategy Solutions comprise four strategy solutions:

Channel Strategy and Design
Customer Retention
New Customer Acquisition
Organization Design and Transformation
Channel Strategy and Customer Retention

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