Hospitality Insurance Group Case Study

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Hospitality Insurance Group Case Study A good way to gauge your success is to talk with your customers. A better way is to have a third party talk to your customers. We asked O’Brien Communications Group (OCG) to talk with Dick Welch, president and CEO of Hospitality Insurance Group, and to record the conversation. The following Q&A derives from that conversation and has been edited for brevity and clarity.

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