Overview: Thinking about a better way to interact with your distribution network? Utica First Insurance made it a priority and transformed agency engagement with innovative capabilities to meet the digital needs of their agents. In this paper, industry leaders from Utica First and analyst firm SMA discuss carrier digital strategies to meet agent expectations, resulting in greater efficiencies and growth opportunities. Insights shared include: survey results on agent expectations of carriers, benefits of digital transformation on agency-carrier engagement, the role core systems play in improving the agent experience, and challenges insurers face to improve agent engagement. Who should read this? Insurance professionals seeking to offer advanced digital capabilities, improve responsiveness, and increase engagement with the agent network.
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