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Overview: Learn how to unlock growth potential gated by legacy technology. Based upon the implementation experience of the VP of Operations at Utica First Insurance, Melissa Mann shares five key steps to a successful digital transformation. Utica’s journey involved the replacement of a 30-year-old legacy system. The results included: superior agency and policyholder experience, greater efficiencies, speed of service, and capability to leverage data insights. Who should read this? Insurance professionals interested in unlocking growth potential and greater efficiencies.