Overview: In this report, Reetika Fleming, Research Director of HFS Research, examines the impact of mobility on the distribution network and policyholder engagement. Insights include: state of industry adoption, 6 key considerations of your mobile strategy, and technology requirements. Who should read this? If you’re responsible for client and agent engagement, omnichannel strategies, innovations, and the interplay with your current architecture, this report offers key considerations for your next initiative.
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