FileHandler is browser-based claims administration software designed to help manage multiple lines of business including Workers Comp, Auto, Liability, and Property.
Functionality includes robust security, detailed policy info, note, diary, email, as well as litigation and subrogation screens. A full payment module includes vendor maintenance, payment entry, optional custom checks, and bank account reconciliation. FileHandler integrates with MS Word for user defined correspondence. Business rules allow organizations to custom design workflows through a series of trigger events improving productivity. The custom screen development tool allows users to create screens that integrate seamlessly into the FileHandler system. The billing module renders clients the capability to bill their files by a flat fee or T&E as well as tracking receivables within the system.
Different levels of customization are available to further meet business requirements including accounts payable, positive pay interface, and OFAC verification. Medical and pharmacy review interfaces are designed to import payment information into the system from a third-party review software system. FileHandler provides additional ISO reporting for protection from fraud. Document imaging has the ability to scan and attach multiple documents to the claim file. FileHandler supports jurisdictionally required forms and letters. MSP and state EDI Reporting are available as well.