ECHO Call Center Digital Recording Solution

Available from Teleformix/ECHO
Product Menu
View Company Profile View all Products

Product Details

ECHO is a browser-based, digital, VoIP and screen capture recording solution for call centers designed to record, evaluate, monitor and archive all customer care interactions. Integrated QA, e-Training and agent access tools contribute to a full-service CRM/call center platform. The available Web Services provide a Service-Oriented Architecture (SOA) allowing simple integration between ECHO and any Web Services-enabled platform.

ECHO produces synchronized voice and screen recordings with "over the shoulder" screen clarity and integrates seamlessly with Avaya and Cisco call center telephony solutions. ECHO is available in an ASP model with CPE, providing full-feature customer care/call center interaction recording for a low monthly service fee while keeping data secure behind the client's firewall.

Rate and Review Teleformix/ECHO - ECHO Call Center Digital Recording Solution

No reviews yet.

Let users know what you would have wanted to know about this company.