Insurance&Tech_TLB_9.23.19

FNOL (First Notice of Loss) Automation

Available from Sutherland Global Services

FNOL automation services OCR uses market standard RPA technologies to automate the entire FNOL process of any insurance carrier. The framework conveniently uses tools such as OCR and workflow management to identify standard Acord claim forms and nonstandard broker forms. Robot/API is used to get the policy details from policy admin system. Robot/API also extracts ISO details by using the policy number and the insured name. In addition, along with policy, the claim and ISO details, the work item is listed on service unification layer to the claims support team. The OCR solution is tailored for each client (Digitization @ Source) with high degree of efficiency bringing in 98% accuracy. OCR along with API & Smart RPA is generally used to automate the entire process which now extends to F&A, claims management and servicing.

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