OpenMethods

Over the past decade, the OpenMethods team has been making the omnichannel contact center a reality for Oracle CRM clients. Weíve been developing and deploying a suite of high ROI SaaS solutions, which elegantly solves the issues of integrating traditional legacy communications and workforce management platforms into the Oracle CRM platform. By enabling the omnichannel customer experience, our plug and play SaaS solutions have saved some of the most complex contact centers 30+ seconds in average handling times, years of custom development, and millions of dollars, while also significantly driving up customer satisfaction.