TL_2.1.18

Smart Communications

Available from Thunderhead

Thunderhead, the pioneer in business communications and customer engagement, offers Smart Communications, the only enterprise solution that gives business users complete control over customer communications with ultimate deployment flexibility.

Smart Communications offers a true, enterprise-class solution for you and your customers, making it easy to create, manage and deliver accurate, personalised and relevant communications, giving agents and representatives instant access to approved, branded and compliant content.

• Empower business users to build and maintain an enterprise class customer communications avoiding compliance on IT.
• Leverage the data at the core of your business and automatically drive content and form selection, simplify complex document design.
• Deliver personalised, relevant communications in print and interactive digital formats to align with the customer journey.
• Increase productivity of your contact centre agents who produce customer communications on-demand.
• Easily control multiple languages, brands, styles for multiple jurisdictions and channels within a single template.
• Scale to meet business growth and add additional communications capacity on-the-fly.
• Any combination of cloud, hybrid cloud and on-premise deployment for batch, on-demand and interactive use cases to lower TCO
• Access advanced customer communications capabilities through Salesforce and Microsoft Dynamics CRM

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