In today’s market conditions, delivering great service is one of the most effective ways a company can differentiate from the competition, maximize customer retention, and drive growth. The implications cross strategic, operational, and technological boundaries.
To help companies understand and capitalize on these dynamics, the Nolan Company has created a new report called The New Era of Service Differentiation: Effective Solutions for Service Operations. It is a special compilation of research, original articles, and case studies on the topic of service improvement and differentiation.
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