Striata eContact

Available from Striata SA
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The Striata eContact Suite facilitates inbound message handling, providing customer service teams with an effective email management system. Striata eContact operates across inbound channels to provide a consolidated view of a customer's electronic interaction history.

eContact is primarily used for email management but has the capability to manage fax and SMS/text messages as well.

The solution takes the messages out of the inbox and puts the control and management of the response to incoming messages back into a 'queue' system that facilitates management and escalation.

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