Striata eContact
Available from Striata SA
The Striata eContact Suite facilitates inbound message handling, providing customer service teams with an effective email management system. Striata eContact operates across inbound channels to provide a consolidated view of a customer's electronic interaction history.
eContact is primarily used for email management but has the capability to manage fax and SMS/text messages as well.
The solution takes the messages out of the inbox and puts the control and management of the response to incoming messages back into a 'queue' system that facilitates management and escalation.
