Sapiens CustomerConnect for Property & Casualty (formerly Sapiens PORTAL) is a modular, highly innovative portal solution specifically designed for the P&C insurance market. It is a direct-to-consumer application, enabling insureds to buy policies, view the statuses of their policies and accounts, and issue claims. Many other transactions can be performed that save consumers and insurers time and reduce costs, while increasing overall consumer satisfaction.
Insurers can leverage their investment in the Sapiens CoreSuite for Property & Casualty by offering a unique, real-time consumer experience tailored to today’s digital natives. CustomerConnect is fully pre-integrated with Sapiens CoreSuite products.
The solution includes a journey builder and API configuration tool for innovative insurance business journeys. This allows insurers to quickly and easily add new journeys and configure existing customer journey paths. Sapiens’ portal supports multiple customer journeys throughout the full value-chain, from pre-engagement, through onboarding, servicing and claims. Sapiens also offers out-of-the-box templates and visual components for customer portals. CustomerConnect facilitates straight-through processing for quotes and illustrations, with seamless transition into active policy, as well as web-based underwriting to enable STP where appropriate.