This new reality highlights the criticality of transformation and innovation because too much has changed and more of the same is not working. Transformation of the business model must be underpinned by transformation of the IT environment. It is no longer about Business and IT alignment — an oxymoron and misnomer at best. Innovation and transformation must be achieved by taking an enterprise approach that links Strategy, Process and Technology together and underpinned by strong governance and change management. This transformation framework provides a cohesive approach that supports the business areas strategically and operationally, provides an understanding of the investments, and avoids the risk of pursuing technology alone without addressing business process and operating model first.
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