The dramatic and fast-paced change in the global insurance industry over the last ten years shows no signs of slowing. From direct to consumer channels, increased regulatory changes, integration of mobility devices, economic disruptions, catastrophic events, new products and services, expanding market opportunities, and changing customer demographics … these changes are creating transformational and global market opportunities for the industry. It is no longer “business as usual”. Instead, this pace of change requires insurers to rethink, redefine and transform their business models, operationally and technologically, with a focus on design, agility, flexibility and speed.
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