In an intensely competitive P&C insurance market, insurers are focused on operational effectiveness and innovation to drive profitable growth. At Innovation Group, we realize that to achieve this, insurers are looking for a partner who can provide a range of solutions that together provide a competitive and best of breed claims management
solution to optimize business and customer results. These solutions must align with an insurer’s brand intent while also ensuring the policyholder’s expectations are met and hopefully exceeded. To achieve optimal value, insurers must address the entire claim value chain, including areas such as FNOL, appraisals, rental management, repair referrals and payments, subrogation, salvage, analytics and potential fraud. Insurers who do not consider these broader claims capabilities, leave significant benefits, both financial and customer, unrealized. Innovation Auto enables insurers to capitalize on these opportunities, by providing specialized expert business process (BPO) services that integrate with our industry leading core claims software, Insurer Claims, a unique and compelling solution. The combination of core claims process with our BPO expert services can provide the greatest impact on total claim outcome, claim optimization, combined ratios, customer retention and reallocation of resources to growth initiatives.