Innovation Group is the leading provider of insurance specific business process services in the U.S. with over 170 clients across all P&C lines of business including personal auto, property/homeowners, workers’ compensation, and admitted commercial lines and all tiers. Our BPO operation uses an onshore model with more than 500 U.S. staff who average more than 15 years of industry experience each. Innovation First Notice provides leading call center and first notice of loss services, the moment of truth for property and casualty insurers. We uniquely combine the knowledge of our staff; our claims process expertise from
processing over 4 million claims annually; and our technology expertise with our industry leading claims software solution. Innovation First Notice strives to maximize the business results of each loss report using our claims expertise and capabilities as well as key partners, to positively affect the entire claims management process.
There are many outsourcing vendors in the P&C market, but very few partners. We pride ourselves as a partner with our customers, one who collaborates and shares in the rights and responsibilities as an extension of our customers. A partnership approach enables our customers to evolve, expand and respond to their customer and industry changes, providing agility, flexibility and innovative thinking to serve and compete today and tomorrow.