Vertafore ImageRight Continues Customer Momentum and Receives Two Prestigious Industry Analyst Accolades

Press Release from Vertafore

Leading solution recognized by Novarica and CEB TowerGroup

Jun 04, 2013

Bothell, WA – June 4, 2013  – Vertafore (, the leading provider of software that transforms the business of insurance, is pleased to announce that ImageRight® has added more than 50 new customers with nearly 4,000 users in the past year.  Additionally, Vertafore ImageRight received a Gold ACE ranking from leading industry analyst Novarica, and was recognized by CEB TowerGroup as a "Best in Class" insurance enterprise content management (ECM) solution.

"ImageRight revolutionized the insurance market by automating and streamlining key processes, including quoting, underwriting, renewal, endorsement and claims," said Bruce Winterburn, vice president of industry relations at Vertafore. "Receiving these accolades is validation of how ImageRight continues to evolve alongside the changing demands of the insurance industry."

Novarica ACE Rankings
Novarica Average Customer Experience (ACE) rankings result from an online survey of senior technology and operational executives from insurer clients who have direct experience with the vendor product and organization. Promised anonymity, Novarica privately validates the identity and responses of the participants prior to publication.

Most Novarica ACE rankings result from as few as three surveys. To receive a  Gold  ranking, 10 insurer clients must voluntarily fill out the survey.

With an overall customer satisfaction rating of 90, respondents found ImageRight staff knowledgeable and responsive. Clients also said the easily integrated solution enhanced productivity and delivered on promised functionality.

CEB TowerGroup ECM Insurance Technology Analysis
Industry analyst firm TowerGroup found the following about Vertafore ImageRight:

Vertafore's integrated and expanding technology solution set, designed exclusively for the insurance industry, is a differentiator among ECM vendors. CEB TowerGroup found that a major benefit of working with Vertafore is their strong implementation support (e.g. a guaranteed "go live" date). Designed with insurers in mind, ImageRight offers a similar appearance to an insurer's paper files, which provides efficient file management support that an insurer is accustomed to, and accelerates adoption.

Companies Mentioned in this Press Release: