WNS North America Inc.

Co-creating Relationship in Every Customer Interaction
In today’s digital economy, Customer Experience (CX) has undoubtedly turned out to be the biggest driver of retail success. As enterprises operate in a highly competitive and dynamic environment, they must put themselves in a position to constantly gauge what really matters to their customers. But to acquire that ability, companies need to adopt customer experience as the underpinning for their business and digital transformation strategies.

At WNS, we enable retail businesses to re-imagine integration of people, data and processes to create competitive advantage in a digital-first world. Working collaboratively with our retail clients, we co-create powerful CX-oriented business and technology strategies.

We bring the right fundamentals to blend channels, eliminate friction, and provide the ‘wow’ factor in retail; while driving operational efficiencies and control. We help enterprises:

Augment omni-channel adoption and enhance customer loyalty, delivering a 15-20 percent lift in customer share of wallet
Streamline operations and reduce costs by 30-40 percent, while simultaneously creating additional business value
Drive down procurement spend by 10-12 percent across categories
Generate incremental free cash flow through Days Payable Outstanding (DPO) optimization by 2-4 days