IDC study sponsored by Unit4 reveals organizations must map out an AI DNA, create AI orchestrators and invest in experts versus managers, as part of a three-stage journey.
MIAMI, Oct. 30, 2024 /PRNewswire/ -- Unit4, a leader in enterprise cloud applications for people-centric organizations, today launched an IDC InfoBrief, sponsored by Unit4, entitled "The Path to AI Everywhere: Exploring the Human Challenges", illustrating the strategies required to successfully build an AI-fuelled workplace of the future. Based on in-depth expert interviews and IDC's global data-led insights, the research suggests productivity gains from task automation are only short-term, while the key long-term competitive advantage lies in rethinking how AI transforms work.
Path to AI Everywhere: Three-Stage Journey
IDC forecasts that by 2028, 80% of CIOs are expected to implement organizational changes to effectively utilize AI, automation and analytics, to foster agile and insight-driven digital enterprises. Despite this pressure, this study suggests most AI proof-of-concepts in 2024 have not made it into production. IDC argues the "Path to AI Everywhere" is a three-stage evolution, with each stage having different workplace impacts and requiring a focus on specific human skills.
Stage One: AI Assistants
Stage Two: AI Advisors
Stage Three: AI Agents
Building an AI DNA: Introducing AI Orchestrators
If organizations are to maximize the effectiveness of AI investment, there are still obstacles to overcome:
Therefore, organizations must develop an AI DNA to provide the foundations for organizational culture, ensure the ethical use of AI and map out the roles and skills required to transform workflows and teamwork. New roles will include AI orchestrators to manage the relationship between AI and employees. They will oversee data strategies to confirm algorithms are using accurate sources and maintain policies to protect employees and companies from misuse of tools.
"For successful strategic AI adoption, organizations must be clear on the problems they want to solve and know that AI cannot replicate every aspect of human-to-human interactions or random situations unique to every business," said Claus Jepsen, Chief Product and Technology Officer, Unit4. "At Unit4, we've built our AI DNA around ensuring AI empowers the potential of our people, focusing on pragmatic adoption that's underpinned by human-centric design excellence."
To download the full IDC InfoBrief, visit info.unit4.com/global-exb-erp-2024-if-ai-campaign_ungated.html.
Source: IDC InfoBrief, Sponsored by Unit4, The Path to AI Everywhere: Exploring the Human Challenges, Doc. #EUR252651124, October 2024
About Unit4
Unit4's next-generation enterprise resource planning (ERP) solutions power many of the world's mid-market organizations, bringing together the capabilities of Financials, Procurement, Project Management, HR, and FP&A to share real-time information, and deliver greater insights to help organizations become more effective. By combining our mid-market expertise with a relentless focus on people, we've built flexible solutions to meet customers' unique and changing needs. Unit4 serves more than 5,100 customers globally across a number of sectors including professional services, nonprofit and public sector, with customers including Southampton City Council, Metro Vancouver, Buro Happold, Devoteam, Save the Children International, Global Green Growth Institute and Oxfam America. For further information visit https://www.unit4.com/.
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