Customer expectations are at an all-time high. They expect brands to inspire and meet their expectations. It’s not enough for your digital channels to provide speed and automation. Customers expect a human-centric experience.
Across the policy lifecycle, there’s growing opportunity to differentiate your brand based on the experience you provide, and that’s exactly what today’s consumers are looking for.
Next generation digital engagement
Accenture has teamed with SundaySky, to help life insurers and annuity carriers engage, educate, promote and inspire customers with a Video Experience (VX) platform. It’s technology that lets you deliver more immersive digital experiences at scale.
Close the engagement gap that occurs during key moments in the policyholder’s journey. It’s an opportunity to educate them, build trust and drive the next best action. VX is integrated with the Accenture Life Insurance & Annuity Platform (ALIP) enabling you to add the human touch from onboarding to final claim or payout. It helps you keep customers engaged with your brand in a more meaningful way.
VX makes it easy for you to humanize your customer experience with personalized videos, dynamically generated from policy data in your ALIP or other policy administration system.