Available from Nest Innovative Solutions
Macaw© (Multiple Alternative Channels At Work) is an insurance platform consisting of more than thirty different components, built over free, open-source, community-edition platforms. It is implemented in USA, Bahrain, UAE and Indian sub-continent.
Macaw© supports end to end insurance operations and can cater to requirements around:
- Multiple types of insurance products.
- Multiple channels e.g. On-line, Direct, Tied agents, Brokers, Bancassurance, Retail partners.
- Multiple devices including mobile phones and tablet computers.
Macaw© supports end to end insurance operations:
- Customer Relationship Management
- Campaign Management
- Lead Management
- New Business
- Policy Servicing
- Customer Service Request Management
- Complaint Management
- Claims Intimation and enquiries
- Claims Administration
Macaw© is specifically strong in Customer Self-Service functions with Mobile Apps and Responsive Web Portals which can be tailored to the need of the Insurer.