Greater Cincinnati Water Works Selects Wipro to Transform its CRM, Billing and Service Bureau Operations

Press Release from Wipro Limited

Bangalore, India and East Brunswick, New Jersey, USA - March 19, 2015: Wipro Ltd. (NYSE:WIT) a leading global information technology, consulting and business process services company today announced that it has been selected by the United States-based utility company, Greater Cincinnati Water Works (GCWW) as its IT partner to transform the utility's CRM, Billing and Service Bureau operations. Greater Cincinnati Water Works provides about 133 million gallons of water a day to over 1 million people across the states of Ohio and Kentucky in the United States.

Wipro will design, build, host and deploy a Customer Information System (CIS) for Greater Cincinnati Water Works in a Platform as a Service (PaaS) model. The company will also maintain the solution for Greater Cincinnati Water Works for a period of five years after the initial implementation. Unlike conventional capex-heavy commercial models, Wipro's solution is being offered in an Opex-based, pay-per-use pricing model, which is linked to the actual volume of customers served by Greater Cincinnati Water Works.

The Customer Information System solution is based on Oracle's Customer Care & Billing (CC&B) technology platform. The solution offers leading-edge water industry specific features for Contact Management, Billing, Metering, Account Management and Self-Service capabilities, which will provide an enhanced user experience for Cincinnati Water's end customers.

Deploying this solution is expected to be 40% more cost-effective than comparable solutions as Wipro's pre-configured technical accelerators for data integration and data migration from the legacy CIS platform will shorten the implementation timeline as well as reduce the transition risks for Greater Cincinnati Water Works.

In addition, the variabilized, pay-per-use commercial model will enable Greater Cincinnati Water Works to offer CIS services to other small to medium sized Water Utilities in the United States via a 'Service Bureau' model, to boost its revenue growth. Technology advances are driving legacy CIS system replacements across the utilities industry. Offering a hosted, pay-per-use CIS solution with a scalable and attractive commercial proposition eliminates the need for small to mid-size water companies to make upfront investments in prohibitively expensive solutions.

Once established, this 'Service Bureau' model will offer CIS-as-a-service through a joint go-to-market strategy between Greater Cincinnati Water Works, Wipro and Oracle. The 'Service Bureau' will create a strong partnership ecosystem and market presence for Greater Cincinnati Water Works, Wipro and Oracle for offering CRM and Billing managed services to water and wastewater utility companies, in North America.

Gary Wiest, Commercial Services Superintendent, Greater Cincinnati Water Works said "Cincinnati Water is very excited to team up with Wipro for the implementation of the Oracle CC&B solution. Not only does the service bureau solution align with our strategic business plan, it also allows us to offer a tier 1 solution to utilities that might not have the means to procure the CC&B solution. We are very excited to be part of an innovative project with Wipro and Oracle that could possibly change the way utilities do business."

Tony Parrott, Director of Water & Sewers, City of Cincinnati said, "As we move forward, evolving into the utility of the future, we look for innovative ways that can help reduce our costs. The service bureau strategy is one of the ways in which we can provide an exceptional billing system for our customers and other utilities. We know our relationship with Wipro and Oracle will help us achieve our goals of providing additional options and outstanding customer service to our customer base."

Sahadev Singh, Vice President and Global Head - Water Utilities, Wipro Limited said "We are delighted to have been chosen by Cincinnati Water as a strategic partner to transform their customer service business function using a Platform-as-a-service model. This program is the foundation of a strategic relationship enabling Cincinnati Water, Wipro and Oracle to extend the technology platform and deliver game changing Service Bureau offerings to other water utilities in the US."

About Wipro Ltd

Wipro Ltd. (NYSE:WIT) is a leading Information Technology, Consulting and Business Process Services company that delivers solutions to enable its clients do business better. Wipro delivers winning business outcomes through its deep industry experience and a 360 degree view of "Business through Technology" - helping clients create successful and adaptive businesses. A company recognized globally for its comprehensive portfolio of services, a practitioner's approach to delivering innovation, and an organization wide commitment to sustainability, Wipro has a workforce of over 150,000, serving clients in 175+ cities across 6 continents. For more information, please visit

Media Contacts:

Vipin Nair
Wipro Limited
+91 80 39916450
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Subhashini Pattabhiraman
Wipro Limited
+91 9819773385
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Forward-looking and Cautionary Statements

Certain statements in this release concerning our future growth prospects are forward-looking statements, which involve a number of risks, and uncertainties that could cause actual results to differ materially from those in such forward-looking statements. The risks and uncertainties relating to these statements include, but are not limited to, risks and uncertainties regarding fluctuations in our earnings, revenue and profits, our ability to generate and manage growth, intense competition in IT services, our ability to maintain our cost advantage, wage increases in India, our ability to attract and retain highly skilled professionals, time and cost overruns on fixed-price, fixed-time frame contracts, client concentration, restrictions on immigration, our ability to manage our international operations, reduced demand for technology in our key focus areas, disruptions in telecommunication networks, our ability to successfully complete and integrate potential acquisitions, liability for damages on our service contracts, the success of the companies in which we make strategic investments, withdrawal of fiscal governmental incentives, political instability, war, legal restrictions on raising capital or acquiring companies outside India, unauthorized use of our intellectual property, and general economic conditions affecting our business and industry. Additional risks that could affect our future operating results are more fully described in our filings with the United States Securities and Exchange Commission. These filings are available at We may, from time to time, make additional written and oral forward-looking statements, including statements contained in the company's filings with the Securities and Exchange Commission and our reports to shareholders. We do not undertake to update any forward-looking statement that may be made from time to time by us or on our behalf.

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