Jacada® WorkSpace is a unified service desktop for the contact center that provides a single point of access to the mission-critical applications and tools required by the CSR for effective customer interactions. Jacada WorkSpace represents the next generation of contact center desktops, using state-of-the-art technology to provide an integrated, automated and intelligent view of customer data and customer service processes. Jacada WorkSpace automates workflows to align CSR tasks with the intent of the customer, to streamline the interaction and deliver a more efficient and effective customer experience.
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