Papyrus Adaptive Case Management
Available from ISIS Papyrus Software
With the new Age of the Customer, widespread collaborative processes and the focus on customer-centric and dynamic, context-specific communication, traditional BPM and case management have been pushed to their limits with rising enterprise expectations for advanced flexibility and adaptability.
Businesses looking to build high-value relationships with their clients and customers require speed, integration and efficiency in processing varying customer cases, contracts and claims, as well as consistency and relevance of communications in diverse customer scenarios and changing business environments.
Adaptive Case Management - A New Way of Working
In order to deliver on their future vision, customer-focused organizations are increasingly turning to business technology that is using adaptive case management and dynamic business processes to create the right balance between client orientation, transformational growth and productivity improvements.
New Adaptive Case Management solutions are designed to dynamically adapt each interaction with its surrounding situation and to help people collaborate more effectively in supporting business activities that are unpredictable in their execution, loosely structured, and subject to frequent change.
In short, today’s approach to optimizing the customer experience is all about ease of use, agility, speed, innovation and managing the unexpected.