GoToAssist by Citrix, is a secure Web-based screen-sharing solution that downloads in seconds from the Web and enables full remote desktop sharing with mutual mouse and keyboard control between you and your customers. It was designed for support centers and help desks and enables faster first-call resolution, reduces backlog and significantly increases customer satisfaction. Key Features: •Web-Based: No installation on end-user machines. •Reliable: Works with firewalls and dial-up connections. •Fast: Installs in seconds from the Web. •Seamless Integration: Deployed and ready in less than a week. •Complete Hosting & Maintenance: No additional infrastructure or IT resources required. •Highly Scalable: Provide e-support irrespective of customer base and support staff size.