Stingray Systems

Calabrio

Rating: 0 - Write A Review
605 Highway 169 North, Suite 800
Plymouth, MN 55441
About Calabrio
  • Calabrio provides call center workforce optimization software that’s easy to implement, use and maintain. Calabrio One™, a unique Web 2.0-based software suite, makes it easier to get call recording, quality management, workforce management, speech analytics, performance management and customer interaction working together for increased value. Solutions on more than 750,000 desktops.

    Specialties include Call Center, Customer Interaction, VoIP, Call Recording, Quality Management, Workforce Management, Workforce Optimization, Speech Analytics, Performance Management
Competitors of Calabrio
  • Interactive Intelligence

    AcroSoft is the premier provider of Insurance Content Management® Solutions. We enable organizations to track and manage transactions from inception through completion. The system allows organizations to accurately track and analyze workloads, manage & enhance user productivity, and to serve...
  • Rocket Software, Inc.

    Rocket Software was founded in 1990 with an initial focus on developing and delivering software solutions to IBM mainframe customers deploying IBM DB2. Within the first five years, Rocket licensed all of its intellectual property to IBM, and all of Rocket's products were rebranded and licensed...
  • NexJ Systems Inc.

    NexJ is a leading provider of cloud-based software, delivering enterprise customer relationship management (CRM) solutions for the financial services, insurance, and healthcare industries. Our next-generation, people-centered software combines industry-specific functionality with information...
Products by Calabrio
  • Call Recording

    Calabrio Call Recording provides a solution to record all calls to meet regulatory or compliance requirements, for back office applications or to handle customer disputes. Calabrio makes the task of recording, archiving and retrieving 100% of calls more manageable. Organizations can choose to... Read more
  • Quality Management

    Calabrio Quality Management makes it easy to capture the full agent and customer experience in your contact center - so you can monitor, evaluate, adjust and impact quality. With Calabrio Quality Management, you can review and assess the performance of individual agents and teams - with... Read more
  • Workforce Management

    Calabrio Workforce Management makes it easy for contact center managers to forecast accurately, develop schedules for multiple sites, track key performance indicators, and manage real-time adherence. Calabrio Workforce Management provides easy access to the information your schedulers need... Read more